Support

Questions about your account, an invoice, or a payment? Email support@paysegue.com and we’ll get back to you.

My account says payments and payouts are paused

PaySegue occasionally places a temporary hold on an account while we review a payment. This is uncommon, and it does not mean you have done anything wrong.

We do this when a payment or account shows signs of fraud, impersonation, or unauthorized use — most often on a large first payment from a new account. The hold protects you, your customer, and the platform while we confirm the details.

What happens to my money

Nothing is lost. Funds stay in your Stripe balance and are paid out once the review clears. Payments already in progress continue to settle normally.

How long it takes

Most reviews resolve within five business days. Reviews that need information from you or from a third party can take longer. We email you when a review starts and when it ends.

What we may ask for

Depending on the situation, we may ask you to:

• confirm your business phone number, address, and website
• confirm a change to your payout bank account
• verify your identity with Stripe
• describe what an invoice covered, or confirm that goods or services were delivered

Replying promptly is the fastest way to clear a hold. If we don’t hear back, we may refund the payment to your customer.

How to reach us

Email support@paysegue.com with your account email and, if relevant, the invoice in question. If we’ve emailed you about a review, replying to that message is the quickest route.

Everything else

Our FAQ covers fees, payouts, refunds, invoice statuses, and setup. For account terms see the Terms of Service and Privacy Policy.